COMPETITIVE ABUSE.

A relative of the author happens to be acting as 'power of attorney' for an elderly aunt. The aunt, towards the end of last year, due to diminishing health had to be moved into a nursing home. My relation, therefore, in discharging her responsibilities, set about clearing up the outstanding accounts from her aunt's previous home. The gas and electricity suppliers performed with reasonable speed and both returned any credit due, no questions asked. The situation of the telephone account was totally different. The supplier was the Post Office; when my relative tracked this down, found that her aunt was due in excess of £95, the PO however would not return this amount without confirmation that the 'power of attorney' was legitimate; this to a degree not completely unreasonable, but, and this is a big but, had the 'PoA' not been on the ball regarding this matter, after six months that excess becomes irredeemable.


WHAT COMPETITION?